Cancellation & Refund Policy

Cancellation & Refund Policy – Niya Trendz

At Niya Trendz, we value your trust and strive to offer a seamless shopping experience. Please read our Cancellation & Refund Policy carefully to understand the terms associated with order modifications and refunds.

1. Order Cancellation

  • Before Shipping:
    Orders can be cancelled within 2 hours of placing the order, provided the item has not yet been packed or dispatched.
    To request a cancellation, please contact us immediately at support@niyatrendz.com with your Order ID.

  • After Dispatch:
    Once an order has been shipped, cancellations will not be accepted. In such cases, the order will follow our Exchange Policy.

2. Refund Eligibility

We do not offer refunds for change of mind or general returns.
Refunds are applicable only under the following conditions:

  • You received a damaged, missing, or incorrect product.

  • You have submitted a valid unboxing video as per our Exchange Policy.

  • A replacement product is unavailable, or you choose not to opt for an exchange.

3. Refund Mode & Timeline

  • Approved refunds will be processed as Store Credit to your Niya Trendz account.

  • This credit can be used for future purchases on our website.

  • Refund processing may take 5–7 working days after verification of the returned item (if applicable).

4. Non-Refundable Situations

Refunds will not be provided in the following scenarios:

  • Orders without a proper unboxing video as proof of issue.

  • Requests made after 48 hours of delivery.

  • Products returned without prior approval.

  • Damage caused due to customer mishandling or usage.

5. Contact & Support

For cancellations, refund requests, or policy-related queries, reach out to us at:

📧 Email: support@niyatrendz.com

Our support team will be happy to assist you.